FAQ
FAQ for Global Sale Point
1. Orders & Shipping
Q: How long does shipping take?
A: Shipping typically takes 5–14 business days, depending on your location. You’ll receive a tracking number as soon as your order is shipped for real-time updates.
Q: How much does shipping cost?
A: Shipping costs vary based on the product and destination. Standard shipping is free, and expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping times may vary based on the destination.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order through the Track Your Order page on our website.
2. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for most items. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I request a return or exchange?
A: Please contact us at contact@globalsalepoint.com with your order number and reason for the return. We’ll provide instructions on how to proceed.
Q: When will I receive my refund?
A: Refunds are processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
3. Payments & Billing
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, Google Pay, etc.. All payments are secure and encrypted.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 24 hours of placement. Please contact us immediately at contact@globalsalepoint.com if you need assistance.
Q: Why was my payment declined?
A: Payment issues may occur due to insufficient funds, incorrect billing information, or card restrictions. Contact your bank or payment provider for more details.
4. Product Information
Q: Are the products high quality?
A: Yes, At Global Sale Point, we believe that every product tells a story. Our journey began with a simple idea: to curate a collection of high-quality and sustainable products.
Q: Are the products safe and tested?
A: All products go through thorough quality assurance and meet international safety standards.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us by email at contact@globalsalepoint.com. We aim to respond within 24 hours.
Q: What if I have a problem with my order?
A: Please contact us immediately with your order number, and we will resolve the issue as quickly as possible.